:root{--brand-700: #1e3a8a;--brand-600: #2451b8;--brand-500: #3b6fd6;--brand-100: #dde6f7;--brand-50: #eef3fb;--bg: #f6f4ef;--surface: #ffffff;--surface-2: #faf8f3;--border: #e6e1d6;--border-2: #d3cdbf;--ink: #0f172a;--ink-2: #334155;--ink-3: #64748b;--ink-4: #94a3b8;--ok: #137a3c;--ok-bg: #e1f4e7;--warn: #b45309;--warn-bg: #fdecd1;--err: #b91c1c;--err-bg: #fde0e0;--sans: "Inter", system-ui, sans-serif;--mono: "IBM Plex Mono", ui-monospace, monospace;--r-sm: 6px;--r: 10px;--r-lg: 14px;--sh-1: 0 1px 2px rgba(15,23,42,.04);--sh-2: 0 4px 14px rgba(15,23,42,.06);--sh-3: 0 18px 48px rgba(15,23,42,.08)}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer}.stage{min-height:100vh;padding:24px 28px 80px;display:flex;flex-direction:column;gap:20px}.stage-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.stage-head .brand{display:flex;align-items:center;gap:10px}.stage-head .brand img{height:28px}.stage-head .brand .name{font-weight:600;letter-spacing:-.01em}.stage-head .brand .sub{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.screen-nav{margin-left:auto;display:flex;align-items:center;gap:4px;background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:3px;box-shadow:var(--sh-1)}.screen-nav button{font-size:13px;font-weight:500;padding:6px 12px;border-radius:999px;border:none;background:transparent;color:var(--ink-2)}.screen-nav button:disabled{opacity:.4;cursor:not-allowed}.screen-nav button.on{background:var(--ink);color:#fff}.screen-nav button .n{font-family:var(--mono);font-size:10px;color:var(--ink-4);margin-right:6px}.screen-nav button.on .n{color:#ffffff8c}.device-switch{display:inline-flex;background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:3px;box-shadow:var(--sh-1)}.device-switch button{font-size:12px;padding:4px 12px;border-radius:999px;border:none;background:transparent;color:var(--ink-3);font-weight:500}.device-switch button.on{background:var(--brand-700);color:#fff}.frame-row{display:flex;justify-content:center;padding:20px 0 40px}.frame-desktop{width:100%;max-width:1280px;aspect-ratio:16/10;background:var(--surface);border-radius:var(--r-lg);box-shadow:var(--sh-3);overflow:hidden;border:1px solid var(--border);position:relative}.frame-mobile{width:380px;height:780px;background:var(--surface);border-radius:36px;box-shadow:var(--sh-3),0 0 0 10px #0f172a,0 0 0 11px #1e293b;overflow:hidden;position:relative;border:1px solid #0f172a}.frame-mobile:before{content:"";position:absolute;top:0;left:50%;transform:translate(-50%);width:120px;height:26px;background:#0f172a;border-radius:0 0 14px 14px;z-index:20}.frame-inner{width:100%;height:100%;display:flex;flex-direction:column;overflow:hidden;font-size:14px}.frame-mobile .frame-inner{padding-top:30px;font-size:13px}.topbar{display:flex;align-items:center;gap:12px;padding:12px 20px;border-bottom:1px solid var(--border);background:var(--surface)}.topbar .logo{height:24px}.topbar .title{font-weight:600;font-size:15px;letter-spacing:-.01em}.topbar .sub{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.topbar .right{margin-left:auto;display:flex;align-items:center;gap:10px}.frame-mobile .topbar{padding:10px 14px}.frame-mobile .topbar .title{font-size:13px}.avatar{width:30px;height:30px;border-radius:50%;background:var(--brand-100);color:var(--brand-700);display:inline-flex;align-items:center;justify-content:center;font-weight:600;font-size:12px;flex-shrink:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:10px 16px;border-radius:var(--r);font-size:14px;font-weight:500;border:1px solid transparent;background:transparent;color:var(--ink);transition:all .15s;white-space:nowrap}.btn-primary{background:var(--brand-700);color:#fff;border-color:var(--brand-700);box-shadow:0 1px #ffffff26 inset,0 1px 2px #1e3a8a33}.btn-primary:hover:not(:disabled){background:var(--brand-600)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{background:var(--surface);border-color:var(--border-2);color:var(--ink)}.btn-secondary:hover{background:var(--surface-2)}.btn-ghost{background:transparent;color:var(--ink-2)}.btn-ghost:hover{background:var(--surface-2)}.btn-sm{padding:6px 12px;font-size:13px}.btn-full{width:100%}.input{width:100%;display:flex;align-items:center;gap:8px;padding:10px 12px;border:1px solid var(--border-2);border-radius:var(--r);background:var(--surface);font-size:14px;transition:border-color .15s,box-shadow .15s}.input:focus-within{border-color:var(--brand-600);box-shadow:0 0 0 3px var(--brand-100)}.input input{flex:1;border:none;outline:none;background:transparent;font:inherit;color:inherit;min-width:0}.input input::placeholder{color:var(--ink-4)}.input-icon{color:var(--ink-3);font-size:14px;width:16px;display:inline-flex;justify-content:center}.chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:500;font-family:var(--mono);background:var(--surface-2);color:var(--ink-2);border:1px solid var(--border)}.chip-dot{width:6px;height:6px;border-radius:50%}.chip-open{background:var(--warn-bg);color:var(--warn);border-color:transparent}.mono{font-family:var(--mono)}.muted{color:var(--ink-3)}.small{font-size:12px}.user-chip{display:flex;align-items:center;gap:8px;padding-left:8px;border-left:1px solid var(--border)}.user-chip-name{font-size:13px;font-weight:500;line-height:1.1}.user-chip-role{font-size:10px;color:var(--ink-3)}.error-banner{background:var(--err-bg);color:var(--err);border:1px solid var(--err);border-radius:var(--r);padding:10px 12px;font-size:13px}.login-wrap{width:100%;height:100%;display:grid;grid-template-columns:1fr 1fr;background:var(--bg)}.login-card{padding:48px 56px;display:flex;flex-direction:column;gap:22px;justify-content:center;background:var(--surface);overflow:auto}.frame-mobile .login-card{padding:28px 22px}.login-brand{display:flex;align-items:center;gap:10px;margin-bottom:8px}.login-brand img{height:32px}.login-brand-name{font-weight:600;font-size:14px;letter-spacing:-.01em}.login-brand-sub{font-family:var(--mono);font-size:11px;color:var(--ink-3)}.login-hero h1{margin:0 0 6px;font-size:28px;font-weight:600;letter-spacing:-.02em;color:var(--ink)}.frame-mobile .login-hero h1{font-size:22px}.login-hero p{margin:0;color:var(--ink-3);font-size:14px;max-width:360px}.login-form{display:flex;flex-direction:column;gap:4px;max-width:360px}.login-label{font-size:12px;font-weight:500;color:var(--ink-2);margin-bottom:6px}.login-footer{margin-top:auto;padding-top:16px;font-size:12px;color:var(--ink-3);display:flex;gap:6px}.login-footer a,.login-footer button.link{color:var(--brand-700);text-decoration:none;font-weight:500;background:none;border:none;padding:0;cursor:pointer;font-size:12px}.login-footer a:hover,.login-footer button.link:hover{text-decoration:underline}.login-side{background:linear-gradient(135deg,var(--brand-700) 0%,#142c66 100%);color:#fff;padding:56px 48px;display:flex;align-items:center;position:relative;overflow:hidden}.login-side:before{content:"";position:absolute;inset:-40% -40% auto auto;width:480px;height:480px;background:radial-gradient(circle,rgba(59,111,214,.35),transparent 70%)}.login-side-inner{position:relative;max-width:420px}.login-side-eyebrow{font-family:var(--mono);font-size:11px;text-transform:uppercase;letter-spacing:2px;opacity:.7;margin-bottom:14px}.login-side h2{margin:0 0 14px;font-size:30px;font-weight:600;letter-spacing:-.02em;line-height:1.15}.login-side p{margin:0 0 24px;opacity:.85;font-size:15px;line-height:1.55}.login-side ul{list-style:none;padding:0;margin:0 0 36px;display:flex;flex-direction:column;gap:10px}.login-side li{display:flex;gap:10px;font-size:14px;opacity:.9}.login-side li span{width:20px;height:20px;border-radius:50%;background:#ffffff26;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0}.login-side-meta{font-size:11px;opacity:.5;display:flex;gap:4px}.dash{width:100%;height:100%;display:flex;flex-direction:column;background:var(--bg);overflow:hidden}.dash-body{flex:1;min-height:0;overflow-y:auto;padding:20px 24px 24px;display:flex;flex-direction:column;gap:16px}.frame-mobile .dash-body{padding:14px;gap:12px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.frame-mobile .metrics{grid-template-columns:repeat(3,1fr);gap:6px}.metric{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:12px 14px;box-shadow:var(--sh-1);position:relative;overflow:hidden}.metric:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--ink-4)}.metric-warn:before{background:var(--warn)}.metric-ok:before{background:var(--ok)}.metric-err:before{background:var(--err)}.metric-label{font-size:12px;color:var(--ink-3);font-weight:500}.metric-value{font-size:28px;font-weight:600;letter-spacing:-.02em;line-height:1.1;margin-top:2px}.metric-trend{font-size:10px;color:var(--ink-4);margin-top:2px;font-family:var(--mono)}.frame-mobile .metric{padding:8px 10px}.frame-mobile .metric-value{font-size:20px}.dash-toolbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.filter-tabs{display:flex;gap:2px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:3px;overflow-x:auto}.filter-tab{font-size:13px;padding:6px 12px;border-radius:7px;border:none;background:transparent;color:var(--ink-2);font-weight:500;white-space:nowrap;display:inline-flex;gap:6px;align-items:center}.filter-tab span{color:var(--ink-4);font-size:11px;font-family:var(--mono)}.filter-tab.on span{color:#fff9}.dash-toolbar .btn-primary{margin-left:auto}.kanban{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.kanban-col{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r);padding:12px;display:flex;flex-direction:column;gap:10px;min-height:0}.kanban-col-head{display:flex;align-items:center;gap:8px;padding:0 4px}.col-dot{width:8px;height:8px;border-radius:50%}.col-dot.dot-open{background:var(--warn)}.col-dot.dot-done{background:var(--ok)}.col-dot.dot-escal{background:var(--err)}.kanban-col-title{font-weight:600;font-size:13px}.kanban-col-count{margin-left:auto;font-size:11px;padding:1px 7px;background:var(--surface);border:1px solid var(--border);border-radius:999px;color:var(--ink-3);font-family:var(--mono)}.kanban-col-body{display:flex;flex-direction:column;gap:8px;overflow-y:auto}.case-list{display:flex;flex-direction:column;gap:8px}.case-card{text-align:left;display:block;width:100%;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-sm);padding:10px 12px;box-shadow:var(--sh-1);transition:all .15s;cursor:pointer}.case-card:hover{border-color:var(--brand-500);transform:translateY(-1px);box-shadow:var(--sh-2)}.case-card-head{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-bottom:6px}.case-id{font-size:11px;color:var(--ink-3);font-weight:500;font-family:var(--mono)}.case-title{font-weight:600;font-size:13px;line-height:1.3;color:var(--ink);letter-spacing:-.005em}.case-meta{display:flex;align-items:center;gap:6px;margin-top:4px;font-size:12px;color:var(--ink-2)}.case-meta .dot{color:var(--ink-4)}.case-foot{display:flex;justify-content:space-between;margin-top:8px;padding-top:8px;border-top:1px solid var(--border)}.empty-state{padding:40px 20px;text-align:center;color:var(--ink-3);font-size:14px}.chat{width:100%;height:100%;display:flex;flex-direction:column;background:var(--bg);overflow:hidden}.chat-topbar{padding:10px 14px}.icon-btn{font-size:18px;width:34px;height:34px;padding:0}.chat-title{font-weight:600;font-size:14px;display:flex;gap:6px;align-items:baseline;overflow:hidden}.frame-mobile .chat-title{font-size:13px}.chat-case-id{color:var(--ink-3);font-size:11px;font-weight:500;font-family:var(--mono)}.chat-title-sep{color:var(--ink-4)}.chat-title-text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-sub{display:flex;gap:6px;font-size:11px;color:var(--ink-3);align-items:center;font-family:var(--mono)}.chat-scroll{flex:1;min-height:0;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:10px}.frame-mobile .chat-scroll{padding:14px 12px}.chat-daytag{align-self:center;font-size:10px;color:var(--ink-4);padding:2px 10px;background:var(--surface);border-radius:999px;border:1px solid var(--border);margin-bottom:4px;font-family:var(--mono)}.msg{display:flex;gap:8px;max-width:80%;align-items:flex-end}.frame-mobile .msg{max-width:88%}.msg-user{align-self:flex-end}.msg-bot{align-self:flex-start}.msg-avatar{width:28px;height:28px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600}.msg-avatar.assistant{background:linear-gradient(135deg,var(--brand-700),var(--brand-500));color:#fff}.msg-avatar.user{background:var(--ink);color:#fff;font-size:10px}.bot-glyph{font-size:12px}.bubble{padding:10px 13px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:var(--sh-1);max-width:100%}.frame-mobile .bubble{font-size:13px;padding:8px 11px}.bubble-bot{background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:4px;color:var(--ink)}.bubble-user{background:var(--brand-700);color:#fff;border-bottom-right-radius:4px}.bubble-text{white-space:pre-wrap}.bubble-meta{font-size:10px;opacity:.55;margin-top:4px;font-family:var(--mono)}.bubble-user .bubble-meta{color:#fffc}.typing{display:inline-flex;gap:3px;padding:2px 0}.typing span{width:6px;height:6px;border-radius:50%;background:var(--ink-4);animation:typing 1.2s infinite}.typing span:nth-child(2){animation-delay:.15s}.typing span:nth-child(3){animation-delay:.3s}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.chat-quick{display:flex;gap:6px;padding:8px 16px 0;flex-wrap:wrap;background:var(--surface);border-top:1px solid var(--border)}.quick-chip{font-size:12px;padding:6px 12px;border-radius:999px;background:var(--bg);border:1px solid var(--border-2);color:var(--ink-2);font-weight:500;cursor:pointer}.quick-chip:hover{background:var(--brand-50);border-color:var(--brand-500);color:var(--brand-700)}.quick-chip.quick-danger{color:var(--err);border-color:var(--err);background:#fff}.quick-chip.quick-danger:hover{background:var(--err-bg)}.chat-composer{display:flex;gap:8px;align-items:center;padding:10px 14px 14px;background:var(--surface)}.composer-attach{width:38px;height:38px;border-radius:50%;border:1px solid var(--border-2);background:var(--surface);font-size:16px;color:var(--ink-2);display:flex;align-items:center;justify-content:center}.composer-attach:hover{background:var(--bg)}.composer-input{flex:1;background:var(--bg);border:1px solid var(--border-2);border-radius:999px;padding:0 16px;display:flex;align-items:center;height:38px}.composer-input:focus-within{border-color:var(--brand-600);box-shadow:0 0 0 3px var(--brand-100)}.composer-input input{flex:1;border:none;outline:none;background:transparent;font:inherit;font-size:14px;height:100%}.composer-send{height:38px;padding:0 16px;border-radius:999px;font-size:13px}.composer-send:disabled{opacity:.5;cursor:not-allowed}.new-case-form{padding:24px;max-width:500px;margin:0 auto;width:100%;display:flex;flex-direction:column;gap:14px;overflow-y:auto}.new-case-form h2{margin:0;font-size:20px;font-weight:600;letter-spacing:-.015em}.new-case-form p{margin:0;color:var(--ink-3);font-size:14px}.form-field{display:flex;flex-direction:column;gap:4px}.form-field label{font-size:12px;font-weight:500;color:var(--ink-2)}.escal{width:100%;height:100%;display:flex;flex-direction:column;background:var(--bg);overflow:hidden}.escal-steps{display:flex;align-items:center;gap:8px;padding:16px 24px;background:var(--surface);border-bottom:1px solid var(--border)}.frame-mobile .escal-steps{padding:12px 14px;gap:4px}.escal-step{display:flex;align-items:center;gap:8px;color:var(--ink-4)}.escal-step-num{width:24px;height:24px;border-radius:50%;border:1.5px solid var(--border-2);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:var(--ink-4);background:var(--surface)}.escal-step.cur{color:var(--ink)}.escal-step.cur .escal-step-num{background:var(--brand-700);color:#fff;border-color:var(--brand-700)}.escal-step.done{color:var(--ink-2)}.escal-step.done .escal-step-num{background:var(--ok);color:#fff;border-color:var(--ok)}.escal-step-label{font-size:13px;font-weight:500}.frame-mobile .escal-step-label{display:none}.escal-step-bar{flex:1;height:2px;background:var(--border);max-width:80px}.escal-step-bar.done{background:var(--ok)}.escal-body{flex:1;min-height:0;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:16px;max-width:640px;width:100%;margin:0 auto}.frame-mobile .escal-body{padding:16px;gap:12px}.escal-intro h2{margin:0 0 4px;font-size:20px;font-weight:600;letter-spacing:-.015em}.frame-mobile .escal-intro h2{font-size:17px}.escal-intro p{margin:0;color:var(--ink-3);font-size:14px}.escal-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);overflow:hidden;box-shadow:var(--sh-1)}.escal-card-head{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--surface-2);border-bottom:1px solid var(--border)}.escal-fields{padding:12px 14px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--border)}.field{display:flex;gap:14px;font-size:14px;align-items:flex-start}.field-key{font-size:11px;color:var(--ink-3);min-width:80px;padding-top:2px;font-weight:500;text-transform:lowercase;font-family:var(--mono)}.field-val{color:var(--ink);font-weight:500;flex:1}.escal-steps-tried{padding:12px 14px}.escal-steps-tried ul{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:6px}.escal-steps-tried li{display:flex;gap:10px;font-size:13px;color:var(--ink-2)}.escal-steps-tried li span{color:var(--ink-4);font-family:var(--mono);flex-shrink:0}.escal-note{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;background:var(--brand-50);border:1px solid var(--brand-100);border-radius:var(--r);font-size:13px;color:var(--ink-2);line-height:1.5}.escal-note-icon{color:var(--brand-700);font-weight:600;flex-shrink:0}.escal-note-soft{background:var(--surface-2);border-color:var(--border)}.escal-note-soft .escal-note-icon{color:var(--ink-3)}.escal-note-err{background:var(--err-bg);border-color:var(--err);color:var(--err)}.escal-note-err .escal-note-icon{color:var(--err)}.escal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:4px}.frame-mobile .escal-actions .btn{flex:1}.integ-row{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--border)}.integ-row.last{border-bottom:none}.integ-icon{flex-shrink:0;display:flex}.integ-text{flex:1}.integ-label{font-weight:500;font-size:14px}.integ-sub{margin-top:2px}.integ-state{color:var(--ink-3);font-family:var(--mono);font-size:12px}.spinner{animation:spin 1s linear infinite}.escal-success{align-items:center;text-align:center}.escal-success-icon{margin-top:8px}.escal-success h2{margin:8px 0 4px;font-size:24px}.escal-success>p{margin:0 0 8px}.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:18px 20px;width:100%;max-width:380px;box-shadow:var(--sh-1);text-align:left}.ticket-eyebrow{font-size:10px;text-transform:uppercase;letter-spacing:1.5px;color:var(--ink-3);font-family:var(--mono)}.ticket-number{font-size:18px;font-weight:600;color:var(--brand-700);margin-top:4px;letter-spacing:-.01em;font-family:var(--mono);word-break:break-all}.ticket-divider{height:1px;background:var(--border);margin:14px 0}.ticket-checks{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:6px;font-size:13px}.ticket-checks li{display:flex;gap:8px;align-items:center}.ticket-check.ok{width:16px;height:16px;border-radius:50%;background:var(--ok-bg);color:var(--ok);display:inline-flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0}.ticket-check.err{width:16px;height:16px;border-radius:50%;background:var(--err-bg);color:var(--err);display:inline-flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0}input.input,textarea.input,select.input{width:100%;border:1px solid var(--border-2);border-radius:var(--r);background:var(--surface);padding:10px 12px;font:inherit;color:inherit;outline:none}input.input:focus,textarea.input:focus{border-color:var(--brand-600);box-shadow:0 0 0 3px 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.chat-hora{text-align:right}.chat-adj{margin-top:6px;display:flex;flex-direction:column;gap:4px}.chat-adj-img{max-width:200px;max-height:150px;border-radius:6px;object-fit:cover;cursor:pointer}.chat-adj-link{font-size:12px;text-decoration:none;color:var(--brand-700)}.chat-adj-link:hover{text-decoration:underline}.chat-adj-size{color:var(--ink-3);font-size:11px}.chat-adj-loading{font-size:12px;color:var(--ink-3);font-style:italic}.chat-files-preview{display:flex;flex-wrap:wrap;gap:6px;padding:8px 12px;border-top:1px solid var(--border);background:var(--surface)}.chat-file-chip{display:flex;align-items:center;gap:6px;background:var(--surface-2);border:1px solid var(--border);border-radius:6px;padding:4px 8px;font-size:12px}.chat-composer{display:flex;gap:8px;align-items:flex-end;padding:10px 12px;border-top:1px solid var(--border);background:var(--surface)}.chat-attach-btn{font-size:16px;padding:6px;flex-shrink:0}.chat-composer-input{flex:1;resize:none;font-size:14px}.dash{display:flex;flex-direction:column;height:100%;overflow:hidden}.dash-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border);flex-shrink:0}.dash-title{margin:0;font-size:20px;font-weight:700;letter-spacing:-.02em}.dash-filters{display:flex;flex-direction:column;gap:6px;padding:10px 20px;border-bottom:1px solid var(--border);flex-shrink:0;background:var(--surface)}.dash-loading{display:flex;justify-content:center;padding:3rem}.dash-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:4rem 2rem;text-align:center;color:var(--ink-3)}.filter-group{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.filter-label{font-size:12px;font-weight:600;color:var(--ink-3);white-space:nowrap}.ticket-list{flex:1;overflow-y:auto;padding:12px 20px;display:flex;flex-direction:column;gap:8px}.ticket-list-card{text-align:left;width:100%;background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:12px 14px;cursor:pointer;display:flex;flex-direction:column;gap:4px;box-shadow:var(--sh-1);transition:border-color .15s,box-shadow .15s}.ticket-list-card:hover{border-color:var(--brand-700);box-shadow:var(--sh-2)}.tlc-head{display:flex;align-items:center;gap:8px}.tlc-id{font-family:var(--mono);font-size:11px;font-weight:700;color:var(--ink-3)}.tlc-proyecto{font-size:12px;color:var(--brand-700);font-weight:600}.tlc-equipo{font-size:14px;font-weight:600}.tlc-desc{font-size:13px;color:var(--ink-2);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.tlc-foot{display:flex;justify-content:space-between;font-size:11px;color:var(--ink-3);margin-top:2px}.sup-metricas{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;padding:12px 20px;flex-shrink:0}.sup-metrica-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:12px 10px;display:flex;flex-direction:column;align-items:center;gap:4px;cursor:pointer;transition:border-color .15s}.sup-metrica-card:hover{border-color:var(--brand-700)}.sup-metrica-n{font-size:28px;font-weight:800;color:var(--brand-700);font-family:var(--mono)}.sup-metrica-label{font-size:11px;text-transform:uppercase;letter-spacing:1px;color:var(--ink-3);font-weight:600}.tdetail-wrap{display:flex;flex-direction:column;height:100%;overflow:hidden}.tdetail-header{padding:12px 16px;border-bottom:1px solid var(--border);background:var(--surface);flex-shrink:0;display:flex;flex-direction:column;gap:6px}.tdetail-nav{display:flex;align-items:center;gap:10px}.tdetail-id{font-family:var(--mono);font-size:13px;font-weight:700;color:var(--ink-3)}.tdetail-meta-row{display:flex;flex-wrap:wrap;gap:16px;font-size:13px;color:var(--ink-2)}.tdetail-meta-row strong{margin-right:4px}.tdetail-chat{flex:1;overflow:hidden;display:flex;flex-direction:column}.tdetail-info{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:14px}.tdetail-value{font-size:14px;line-height:1.5;white-space:pre-wrap}.tdetail-resumen{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r);padding:10px 12px}.tdetail-adjs{display:flex;flex-direction:column;gap:6px}.ticket-adj{display:flex;flex-direction:column;gap:4px}.ticket-adj-img{max-width:220px;max-height:180px;border-radius:6px;object-fit:cover}.chip-warn{background:#fff7ed;color:#c2410c;border-color:#fed7aa}.tdetail-actions{display:flex;gap:8px;margin-left:auto}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:1000;display:flex;align-items:center;justify-content:center;padding:1rem}.modal-box{background:var(--surface);border-radius:var(--r);box-shadow:0 8px 32px #0003;width:100%;max-width:520px;display:flex;flex-direction:column;gap:0;overflow:hidden}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border)}.modal-titulo{font-size:15px;font-weight:700}.modal-body{padding:16px;display:flex;flex-direction:column;gap:12px}.modal-footer{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}